Our Policies

100% Satisfaction Guaranteed

Your satisfaction is guaranteed with mailboxbuilder.com. If for any reason you are not satisfied with your mailbox or components simply ship it back to us within 15 days. We will gladly refund the cost of the product. (Personalized items excluded.)

Payment

Mailbox Builder accepts Visa, Mastercard and Discover. Personnel and company checks are also accepted but require an additional 10 days for processing.

Pricing

All prices are subject to change without notice. Prices do not include applicable taxes where required.

Cancellation

An order may be cancelled up until it has left are facility after which time you will need to follow the procedure stated in our return policy.

Return Policy

We want you to be completely satisfied with the products you have purchased from us.

If you want to return or exchange a product we ask that you first contact us to make the necessary arrangements and receive a product return code. The item must be in new, unused, re-sellable condition.

All returns must be made within 15 days of receipt. Returns must be made in original shipping cartons and packaging to avoid possible damage.

Shipping charges are non refundable. Personalized orders are not returnable.

Privacy Policy

Mailbox Builder respects your privacy. We do not share, rent or sell your personal information to anyone.

Shipping

All products are shipped via UPS. If the item exceeds the size or weight limitations of our standard carriers, Mailboxbuilder.com will contact you in advance with an accurate estimate of shipping and handling costs.

It is the your responsibility to inspect all packages at time of receipt for any damages incurred during shipping. If you find anything suspect or visable damage to the shipping boxes, contact the carrier immediately or call us at 952-936-2224.

Most in-stock items ship within 3–5 business days. You will receive your items approximately 5 business days after they ship.

Warranty

Mailbox Builder offers a limited one year warranty to the original purchaser covering defects in material and workmanship. Cedar is a natural material and is sensitive to environmental humidity and dryness, moving considerably in response to extremes in these conditions. Such movements set up tremendous internal stress that is released by a natural checking or cracking process that adds uniqueness to each piece. If such checking compromises the integrity of a component part Mailbox Builder will at its option repair or replace the defective component.

All warranty work must be approved by Mailbox Builder so we ask you call to make the necessary arrangements.

All returns must be shipped freight prepaid.

Finishing

All cedar mailboxes and posts are shipped in a natural state. Western Red Cedar contains natural preservative that resists moisture, decay and insect damage. They can be left to weather to a silver grey, or painted or stained.

Assembly

Mailbox Builder has designed our mailbox posts and boxes to be as simple as possible to assemble. An assembly sheet and all necessary hardware are included. A few common tools are required. You will need:

  1. Tape measure
  2. Hammer and Phillips head screwdriver
  3. Garden shovel
  4. Clam style posthole digger
  5. Socket wrench with ¾” and 9/16” sockets
  6. Bubble level
  7. 4ft. 2”x 4” for tamping the soil

Watch our assembly and install video to see just how easy.

Custom mailbox, installed