About Us

MailboxBuilder.com is an assumed name for Outdoor Designs and Service.

MailboxBuilder.com is the online custom mailbox store for Outdoor Designs and Service, LLC. For over 25 years we have provided excellence in the design and manufacturing of outdoor cedar products. Our reputation has grown beyond our Midwest roots, in part thanks to our consistent use of hand selected western red cedar and unique construction techniques designed for years of problem free, sustainable performance.

Our Mailboxes

The appeal of our product is the result of several key factors. Our unique designs are enhanced by the natural beauty of western red cedar, its wonderful spectrum of natural colors, durability, resistance to insects and decay and consistent visual appeal. Western red cedar is also a renewable resource, recyclable and biodegradable.

The craftsman at Mailbox Builder begin with timbers which arrive to our facility from the Pacific Northwest. This is “western red cedar” not a northern white cedar that requires paint or stain to preserve its longevity.

We select out the material looking at grain patterns and knot structure and cut out component parts to optimize appearance. We then send all the components through a large course surface sander imparting a rough clean and bright texture to all surfaces. We hand sand corners and edges to impart a softer to the touch finish. This combination of processes is what gives every one of our western red cedar posts and boxes that handsome look.

Our Policies

100% Satisfaction Guaranteed

Your satisfaction is guaranteed with mailboxbuilder.com. If for any reason you are not satisfied with your mailbox or components simply ship it back to us within 15 days. We will gladly refund the cost of the product. (Personalized items excluded.)

Payment

Mailbox Builder accepts Visa, Mastercard and Discover. Personnel and company checks are also accepted but require an additional 10 days for processing.

Pricing

All prices are subject to change without notice. Prices do not include applicable taxes where required.

Cancellation

An order may be cancelled up until it has left are facility after which time you will need to follow the procedure stated in our return policy.

Return Policy

We want you to be completely satisfied with the products you have purchased from us.

If you want to return or exchange a product we ask that you first contact us to make the necessary arrangements and receive a product return code. The item must be in new, unused, re-sellable condition.

All returns must be made within 15 days of receipt. Returns must be made in original shipping cartons and packaging to avoid possible damage.

Shipping charges are non refundable. Personalized orders are not returnable.

Mailbox Builder respects your privacy. We do not share, rent or sell your personal information to anyone.

Shipping

All products are shipped via UPS. If the item exceeds the size or weight limitations of our standard carriers, Mailboxbuilder.com will contact you in advance with an accurate estimate of shipping and handling costs.

It is the your responsibility to inspect all packages at time of receipt for any damages incurred during shipping. If you find anything suspect or visible damage to the shipping boxes, contact the carrier immediately or call us at 952-936-2224.

Most in-stock items ship within 3–5 business days. You will receive your items approximately 5 business days after they ship.

Warranty

Mailbox Builder offers a limited one year warranty to the original purchaser covering defects in material and workmanship. Cedar is a natural material and is sensitive to environmental humidity and dryness, moving considerably in response to extremes in these conditions. Such movements set up tremendous internal stress that is released by a natural checking or cracking process that adds uniqueness to each piece. If such checking compromises the integrity of a component part Mailbox Builder will at its option repair or replace the defective component.

All warranty work must be approved by Mailbox Builder so we ask you call to make the necessary arrangements.

All returns must be shipped freight prepaid.

Finishing

All cedar mailboxes and posts are shipped in a natural state. Western Red Cedar contains natural preservative that resists moisture, decay and insect damage. They can be left to weather to a silver grey, or painted or stained.

Assembly

Mailbox Builder has designed our mailbox posts and boxes to be as simple as possible to assemble. An assembly sheet and all necessary hardware are included. A few common tools are required. You will need:

Tape measure

Hammer and Phillips head screwdriver

Garden shovel

Clam style posthole digger

Socket wrench with 3/4" and 9/16" sockets

Bubble level

4ft. 2"x 4" for tamping the soil

Watch our assembly and install video to see just how easy.